Cancellation & Refund Policy | goadventure

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Cancellation & Refund Policy

Payment & Admissions Policies

Go Adventure’s general payment terms and conditions are based on the investment we make in planning, staffing and delivering our programs. These expenses are not recoverable in the case of short-notice cancellation or transfer. By registering for a Go Adventure program you are accountable for the information contained here.

We STRONGLY RECOMMEND that you research travel insurance options and purchase one that will protect your investment.

Refund / Cancellation Policy:

If you withdraw participation from Lifeschool, your:

1.    Initial deposit of 25% of projected tuition is non-refundable from time of receipt.
2.    Written notice of trip cancellation received 150+ days before on-site program week date:  School pays 50% of student participation fees estimated on Participation Agreement.
3.    Written notice of trip cancellation received 90-149 days before on-site program week date: School pays 75% of student participation fees estimated on Participation Agreement.
4.    Written notice if received 89 days or less before on-site program week date: No refunds will be given.

Escalation Clause:

​In September 2013 the Rim Fire burned 257,000 acres of California’s forests.  At the time, ​Go Adventure had been preparing for a backcountry trip with a large group of 50 students only a few miles away from the growing fire.  The Lifeschool team initiated an alternate plan and began coordinating permits, reservations and logistics for a suitable alternate destination.  In the end, the ‘Plan B trip’ went wonderfully.  This scenario lead us to create the following policy: 

 

In the event of a natural disaster, pandemic (including COVID-19 or related issues) or government agency travel restriction effecting your initially planned destination, Lifeschool offers three choices:

  • A) "Plan B" itinerary that preserves your initial dates and aims to meet your group goals and expectations at a different destination not impacted by the event. There are typically no additional costs if the Plan B trip is the same in length, costs and primary activities. 

  • B) Tuition Credit (Postponement): Proceed with the originally planned program up to one (1) calendar year later from the scheduled trip.  Lifeschool retains the tuition you already paid and next year there will be a re-booking fee of 15%-20% of total tuition (depending on the complexity of your particular program).  You may also incur an additional fee for any unrecoverable vendor fees that accrue as we go through the cancellation effort with third party vendors, youth hostels and such.  We must impose these fees due to unrecoverable losses already spent on labor, insurance policies, overhead and admin expenses during your trip planning process. 

  • C) Partial Refund: If the client wishes to cancel the trip the refund policy above applies unless the cancellation occurs in lieu of a natural disaster. Lifeschool can issue partial refunds (potentially 50%), discussed on an individual basis.

What if Lifeschool Cancels Your Program?

If Lifeschool determines that a scheduled program needs to be cancelled due to risk management concerns, a natural disaster or any other reason, we will offer the client the same options listed in the Escalation Clause.